Frequently Asked Questions (FAQs)
Q: What makes GENTHORA watches unique? A: GENTHORA stands out for its commitment to elegant design, exceptional craftsmanship, and luxury positioning. Each timepiece is thoughtfully created to blend sophisticated aesthetics with precision engineering, catering to discerning watch enthusiasts who value both style and quality.
Q: Are GENTHORA watches authentic luxury timepieces? A: Yes, absolutely. GENTHORA is a genuine luxury watch brand with five years of expertise in the industry. We use premium materials and maintain strict quality control standards throughout our manufacturing process to ensure each timepiece meets our exacting standards.
Q: What warranty comes with GENTHORA watches? A: Each GENTHORA timepiece comes with our comprehensive warranty that covers manufacturing defects. Please contact our customer service team for specific warranty terms and conditions.
Q: How do I care for my GENTHORA watch? A: We recommend:
- Regular cleaning with a soft, lint-free cloth
- Avoiding exposure to extreme temperatures and magnetic fields
- Professional servicing every 2-3 years
- Storing in a cool, dry place when not in use
Q: Do you offer international shipping? A: Yes, we offer secure international shipping. Delivery times and costs vary by location. All international orders are fully insured and tracked.
Q: What is your return policy? A: We offer a hassle-free return policy within 30 days of purchase, provided the watch is unworn and in its original condition with all packaging and documentation intact.
Q: How can I verify the authenticity of my GENTHORA watch? A: Each GENTHORA timepiece comes with unique authentication documentation and serial number. You can verify your watch's authenticity through our official website or by contacting our customer service team.
Q: Do you offer watch servicing? A: Yes, we provide professional servicing for all GENTHORA watches. We recommend regular maintenance every 2-3 years to ensure optimal performance and longevity.
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and other secure payment methods through our Shopify platform. All transactions are encrypted and secure.
Q: How can I contact GENTHORA customer service? A: Our dedicated customer service team is available through:
- Email: [Insert your customer service email]
- Contact form on our website
- Live chat during business hours